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The Foundation of Leadership, Sales & Patient Trust

Communication isn’t just about talking—it’s about connecting, being understood, and guiding conversations toward meaningful outcomes. Whether you’re presenting a treatment plan, answering the phone, handling collections, or leading a team, your ability to communicate effectively determines your success.

This course breaks down the mechanics of truly effective communication so anyone on your team can learn how to build strong rapport, create clarity, and influence outcomes with confidence. If you’re involved in case acceptance, scheduling, reactivation, or management, this course is your starting point.

It also lays the groundwork for future training in advanced case acceptance and leadership.

What You'll Learn

• The Exact Process of Effective Communication
Learn how successful communication actually works—and how to consistently achieve true understanding.

• Communication That Gets Results
Improve your ability to guide conversations toward productive outcomes in treatment acceptance, patient service, or team leadership.

• Self-Awareness for Better Interaction
Spot the unconscious habits that may be muddling your message or creating unintentional upsets.

• How to Connect with Anyone
Build rapport with patients, coworkers, and staff so conversations stay smooth and productive.

Course Objectives

Understand the mechanics of good interpersonal communication and how true understanding is achieved.

Gain insights into how to connect better with patients and team members and guide conversations positively.

Discover the habits that may be undermining your communication without you realizing it.

Learn practical techniques to increase success with case acceptance, scheduling, collections, reactivation, and more.

1.25 CE Hours

Effective communication is the bedrock skill that powers every aspect of practice success—and it’s 100% learnable.

Your Instructor

Jeffrey M. Blumberg

Jeff Blumberg is one of the most experienced and trusted voices in dental practice management. As Chief Operating Officer of MGE: Management Experts, he’s been instrumental in growing the company by over 600%—making it the largest dental practice training organization in North America.

Jeff is also the creator of DDS Success, a groundbreaking online training platform that brings MGE’s proven systems to dental teams across the U.S. From concept to execution, he led the development of the platform to meet the demand for scalable, on-demand staff training.

Over the past two decades, Jeff has lectured to more than 100,000 dental professionals and their teams, known for his clear, practical, and entertaining approach to business strategy. He’s helped build training programs that deliver real, measurable results—contributing to MGE clients’ average 232% growth over five years.

Course Curriculum

First Section

Available in days

days after you enroll

Start training your team now!