Customer Service in a Dental Office
Building an atmosphere that puts patient care first and creates a 5 star experience for each and every patient
Boost Patient Retention Through Outstanding Experience
Long-term practice growth doesn’t just come from new patients—it comes from keeping the ones you already have. And the key to patient retention is exceptional customer service and communication at every touchpoint.
According to a study by Walker Research, customer experience has overtaken price and convenience as the top factor in why consumers choose and stay loyal to a business. That applies just as much to your dental practice as any major brand.
This course will help you get the entire team on board with creating an outstanding experience for every patient, from the front desk to the back office. Whether you’re evaluating your current systems or building a better one from the ground up, this training delivers simple, actionable tools to raise your service standards and keep patients coming back.
What the Team Will Learn
• Elevate the Patient Experience
Understand what patients expect and how to meet or exceed those expectations at every step.
• Align the Entire Team
Get everyone on the same page when it comes to patient service and in-office communication.
• Identify Service Gaps
Spot breakdowns in your current systems that may be hurting the patient experience—and fix them.
Course Objectives
• Evaluate your own processes and how they may be helping or hurting your customer service quality.
0.25 CE Hours
Patient retention starts with how you make patients feel—and this course gives your team the tools to make that impression unforgettable.
Your Instructor
Dr. Greg Winteregg was a nationally recognized speaker, educator, and dental practice management expert. Originally an MGE client, he built one of the top 4% producing practices in the U.S. before joining MGE: Management Experts as a partner in 1994, helping to shape what would become the industry-leading MGE Power Program.
Over his 30-year career, Dr. Winteregg lectured to over 100,000 dental professionals worldwide and was widely regarded as one of the best public speakers in the industry. His lecture style was friendly, accessible, and deeply passionate—driven by his love for the profession and his genuine care for fellow dentists. He was fun to listen to, and equally impactful, blending warmth and humor with real-world, no-nonsense strategy.
Greg had a unique ability to turn complex management concepts into practical tools that any dental team could apply. He was also one of the earliest contributors to DDS Success, where his foundational training on communication, customer service, and case acceptance remains an essential part of the platform today.
His legacy lives on through the thousands of dentists he helped and the timeless content he created to help practices grow and thrive.